Privacy Policy

Last updated: 7 August 2026

This Privacy Policy explains how LuckyTrunk, operated by L.C.S Limited, collects, uses, stores and protects personal information when users access lucky-trunkk.com, create an account or use the services available through the website. LuckyTrunk operates under Malta Gaming Authority licence MGA/B2C/233/2013. References to “LuckyTrunk”, “we”, “us” and “our” in this Policy refer to the operator and the services provided through this website.

1. Information We Collect

We may collect information provided directly during registration, account verification, payments, communication with customer support or use of casino and sports betting services. Depending on the service and applicable verification requirements, this information may include:

• full name and date of birth;
• residential address and country of residence;
• email address and telephone number;
• account and login information;
• identification and verification documents;
• payment and transaction information;
• deposit, withdrawal and betting history;
• communication with customer support;
• responsible gaming and account restriction information.

Technical information may also be collected automatically when the website is used. This can include IP address, device type, operating system, browser information, language settings, session data and information generated through cookies or similar technologies.

2. How We Use Personal Information

Personal information is processed where necessary to operate and administer LuckyTrunk accounts and services. This includes registering and verifying accounts, processing deposits and withdrawals, providing casino and sportsbook functionality, handling customer requests and maintaining website security.

Information may also be processed for fraud prevention, identity verification, anti-money laundering controls, responsible gaming procedures, risk management and compliance with legal or regulatory obligations.

Where permitted by applicable law, contact information and account activity may be used to provide service messages, information about account features and relevant promotional communications. Users can change their communication preferences or opt out of eligible marketing messages.

3. Identity and Account Verification

LuckyTrunk may request documentation to verify a user’s identity, age, residential address or payment method. Additional information may be required when necessary for Know Your Customer (KYC), anti-money laundering, fraud prevention or regulatory checks.

Verification documents are used only for legitimate operational, security and compliance purposes. Failure to provide information required for a mandatory verification procedure may result in restrictions being applied to an account or particular transactions until the required checks have been completed.

4. Payments and Financial Information

Information relating to deposits, withdrawals and other transactions may be processed to complete payments, maintain transaction records, investigate disputed transactions and comply with financial or regulatory requirements.

LuckyTrunk may work with banks, card networks, electronic wallet providers and other payment service providers. These third parties may process certain personal and financial information according to their own legal obligations and privacy policies.

5. Sharing of Personal Data

Personal information is not sold to third parties. Data may, however, be disclosed where this is necessary to provide the service or satisfy legal and regulatory requirements.

Relevant information may be shared with payment processors, identity verification providers, fraud prevention services, technology and hosting providers, professional advisers, regulatory authorities and other authorised service providers. Only information reasonably required for the relevant purpose should be disclosed.

Information may also be provided to competent authorities where disclosure is required by law, a regulatory obligation, court order or a legitimate investigation.

6. Cookies and Website Data

lucky-trunkk.com may use cookies and similar technologies to maintain user sessions, remember website preferences, support security functions, analyse technical performance and understand how the website is used.

Some cookies are necessary for core website functions, while other categories may depend on user preferences and applicable consent requirements. Browser settings can also be used to control or remove cookies, although disabling essential cookies may affect certain website functions.

7. Data Security

LuckyTrunk applies technical and organisational measures designed to protect personal information against unauthorised access, alteration, loss, disclosure or misuse. Access to personal information is limited according to operational requirements and the responsibilities of authorised personnel and service providers.

No internet-based system can provide an absolute guarantee of security. Users are therefore responsible for keeping their account credentials confidential and should not disclose passwords or other authentication information to third parties.

8. Data Retention

Personal information is retained for as long as required to provide the relevant services and meet legal, financial, security and regulatory obligations. Different categories of information may be subject to different retention periods.

Certain records may need to be retained after an account has been closed, particularly where they relate to transactions, identity verification, anti-money laundering procedures, responsible gaming measures, disputes or regulatory requirements. Information that is no longer required is deleted, anonymised or otherwise handled according to applicable data protection requirements.

9. User Rights

Depending on the applicable data protection rules and individual circumstances, users may have the right to request access to personal information held about them and to request correction of inaccurate or incomplete data.

Applicable rights may also include requesting deletion or restriction of certain processing, objecting to particular uses of personal information, withdrawing consent where processing is based on consent and requesting a portable copy of eligible information. These rights may be limited where information must continue to be processed or retained to comply with legal, regulatory, anti-fraud or anti-money laundering obligations.

10. Responsible Gaming Information

Information generated through responsible gaming tools may be processed separately from ordinary account activity where necessary to apply deposit limits, account restrictions, cooling-off periods, self-exclusion measures or other player protection procedures.

Such information may be retained where required to ensure that restrictions remain effective and to comply with responsible gaming and regulatory obligations.

11. Age Restrictions

LuckyTrunk services are intended only for persons aged 18 or over. Personal information may be used as part of age and identity verification procedures. Accounts identified as belonging to persons below the applicable minimum legal age may be restricted or closed in accordance with the relevant rules and legal requirements.

12. Changes to This Privacy Policy

This Privacy Policy may be revised when LuckyTrunk changes its services, data processing procedures or compliance requirements. Material updates may also be made following changes to applicable laws or regulatory standards.

The current version will be published on lucky-trunkk.com, together with its latest revision date. Users should review this page periodically to remain informed about how their personal information is handled.

13. Privacy Enquiries

Questions concerning this Privacy Policy, the processing of personal information or requests relating to data protection rights can be submitted through the official contact or customer support channels available on lucky-trunkk.com.

LuckyTrunk correspondence for Switzerland may also reference the following address:

LuckyTrunk
Leutschenbachstrasse 95
8050 Zurich
Switzerland

The LuckyTrunk service is operated by L.C.S Limited under Malta Gaming Authority licence MGA/B2C/233/2013.